Frequently Asked Questions

A: Upon a successful transaction, you will receive a confirmation email from Razorpay. We only have a payment gateway and only facilitate you with online payments for our products on our website.

A: If you have not received a mail confirmation and the payment has failed, the amount will be auto-refunded to you within 7 days (from the transaction date). If you don't receive the refund credit in 7 days, raise a request here and we will get back to you at the earliest.

A: Saving card details on Razorpay is at the discretion of the customer attempting the transaction and is optional. Razorpay is a PCI DSS complaint, rest assured your details are safe.That said, if you wish to remove your card details, you can click on the link "MANAGE YOUR CARDS" received in the Email "Card successfully saved with Razorpay".

A: Communication with us is the best recourse to a hassle-free transaction. You can also follow these tips:

• Clearly understand the product before making a purchase.
• Make sure to review the T&C, on our website before making a payment.
• Wait one business day for the - delivery of digital items (from the date of transaction) before filing a complaint.
• Only enter details on secure sites. Look for an https connection and valid security certificates.
• Don't enter credit card details on suspicious websites as it may be a phishing attempt.
• Keep your antivirus software and browsers up to date
• If the application does not download or install properly, you must contact the customer care department via email or call.
• In case of issues related to bank processing, you should wait for 5-7 business days & check for refund status in your bank statement.

A: Send us an email to care@prosoftesolutions.com with a screen shot of the error, an explanation of the error you’ve encountered and we’ll be happy to help you.

A:Click on below desired edition to view the complete system specifications for the C5 CDR Analyzer application.
• Lite/Client/Community/Educational/Trial Edition
• Professional Edition
• Enterprise Edition